AI Service Assistant 

 
 

Chat with your machine

The smart service assistant supports users with operation, maintenance and fault analysis - intuitively, in multiple languages and 24/7. 

Problems can be solved independently, without the need for a hotline or long searches, and - experience within the Sonderhoff team - at least 50% faster. 

Simply ask a question in your own words and dive into the whole of Henkel Sonderhoff's institutional expertise and domain knowledge. 

The Sonderhoff Digital AI Service Assistant knows all relevant manuals, service entries and machine data and provides precise information on error codes, causes and solutions at the touch of a button. 

Even spare parts are displayed, including a picture and order number - exactly matching the machine in question and can be requested in real time.

Our AI Service Assistant offers a wide range of smart features to make your daily work easier, faster, and more efficient. From AI-powered search to visual spare part identification: Our digital features take your processes to the next level.

  • Smart Document Search: AI-powered search in technical documents and manuals

  • AI-Based Support: Automated 24/7 support powered by artificial intelligence

  • Spare Part Identification (Visual & Text-Based): Recognition via image or text input

  • Online Spare Part Request: Direct request via online services

  • Expert Knowledge Integration: Access to tutorials, technical info, and expert answers

  • AI-Based Error Diagnosis: Automated fault analysis using AI

  • Multilingual Support: German, English, Spanish, Italian, Chinese, Polish, French, Japanese, Korean, Portuguese; more languages on request

  • Tutorials and Training Videos: Audiovisual content for service and machine usage

  • Onboarding Support: Guided setup and first-time use of online services

  • General Training Resources: Materials for technical and functional training

  • Documentation for 3-Axis Programming: Technical info for 3-axis machine programming

 

Chat with your AI SERVICE assistant to fix issues faster

Request your spare parts smarter and faster

All service information in one place – 
fast, easy, anytime

The new AI Service Assistant makes manufacturer and customer knowledge accessible to all customer technology,  service and operational employees, ensuring optimized processes.

  • Self-service solutions available 24/7 empower customer service staff to resolve issues independently and rapidly.
  • Provides a comprehensive overview of all key information required by the production team.
  • Employees worldwide can access and benefit from centralized knowledge in their respective languages.
  • Simplifies the onboarding and training of new employees.

AI-supported error analysis and multilingual service reports

  • AI-powered troubleshooting and simplified root cause analysis for machine malfunctions and quality defects.
     
  • AI-powered answers available in eight languages.
     
  • Efficient error detection and resolution supported by the AI Service Assistant streamlines production processes.

 

“How to” in 3 steps – Interactive knowledge navigation 

1. Here comes your answer including the source

2. If it wasn't helpful, comment on it so the AI learns and continues to link content

3. Jump with one click to other sources, mark them as helpful if you solved problems or found what you needed

Example: Spare Part Identification

1. Add components for your machine to spare part list from the machine specific bill-of-material

2. Request a proposal from Henkel Service