With our personalized, digital, and AI-supported services, we ensure the reliability of your machine
Our goal is to minimize error-related downtime and maintenance-related production interruptions of your Sonderhoff mixing and dosing machine with our services, thereby keeping it ready for use. Because we know that the productivity of a machine is largely determined by its reliable availability. We support you with our service so that you can plan your production process with confidence.
Digital Services
Classic Services
Telephone Service
Remote-Service
On-Site-Service
We would be happy to advise you on our individual service packages. Please click on the following button to contact our service team.
Email Henkel Machine Service
Phone: +43 5572 398810 211
PERFORMANCE & MAINTENANCE HUB
For maximum efficiency and availability of your machines
In complex production environments, it is challenging to maintain a clear overview of performance and maintenance metrics at all times. Unplanned downtimes, inefficient maintenance, and lack of transparency lead to productivity losses. The Performance & Maintenance Hub is an IoT-based tool for intelligent monitoring and optimization of machine and equipment performance – in real time and based on data.
- Performance Hub: Visualizes performance data, identifies efficiency losses, and highlights areas requiring action.
- Maintenance Hub: Uses sensor data for condition-based maintenance and helps prevent unplanned failures.
- Centralized Data Analytics: Enables informed decision-making instead of relying on gut feeling.
Performance Hub
Maintaining visibility of relevant performance and maintenance metrics is a challenge in complex production environments with many interconnected components.
Our performance dashboards provide targeted support:
- They intelligently aggregate and visualize performance data, generate automated evaluations, and highlight areas requiring action.
- They enable continuous monitoring and optimization of machine and system performance – optionally in real time.
- By analyzing recorded process, alarm, and machine data, efficiency losses, downtimes, and deviations can be identified early and addressed in a targeted manner.
Maintenance Hub
Modern production processes require numerous parameters to align, with every machine component contributing to a consistently uniform result.
For maintenance, it is therefore essential to detect deviations early in order to intervene accordingly.
Our maintenance dashboards provide a clear view of machine condition:
Instead of rigid maintenance schedules, they display actual wear-related process and machine data to enable needs-based planning.
This reduces unnecessary downtime, prevents unplanned failures, and ensures long-term system availability.
AI SERVICE ASSISTANT
Chat with your machine
The smart service assistant supports users with operation, maintenance and fault analysis - intuitively, in multiple languages and 24/7. Problems can be solved independently, without the need for a hotline or long searches, and - experience within the Sonderhoff team - at least 50% faster.
Simply ask a question in your own words and dive into the whole of Henkel Sonderhoff's institutional expertise and domain knowledge. The Sonderhoff Digital AI Service Assistant knows all relevant manuals, service entries and machine data and provides precise information on error codes, causes and solutions at the touch of a button. Even spare parts are displayed, including a picture and order number - exactly matching the machine in question and can be ordered in real time.
AI Service Assistant – Input mask
- The new AI Service Assistant makes manufacturer and customer knowledge accessible to all customer technology, service and operational employees, ensuring optimized processes.
- Self-service solutions available 24/7 empower customer service staff to resolve issues independently and rapidly.
- Provides a comprehensive overview of all key information required by the production team.
- Employees worldwide can access and benefit from centralized knowledge in their respective languages.
- Provides spare part identification and offering process
- Simplifies the onboarding and training of new employees.
AI Service Assistant – Proposal overview
- AI-powered troubleshooting and simplified root cause analysis for machine malfunctions and quality defects
- AI-powered service reports available in any language
- Efficient error detection and resolution supported by the AI Service Assistant streamlines production processes.
“How to” in 3 steps – Interactive knowledge navigation
1. Here comes your answer including the source
2. If it wasn't helpful, comment on it so the AI learns and continues to link content
3. Jump with one click to other sources, mark them as helpful if you solved problems or found what you needed
TELEPHONE-SERVICE
Telephone-service is the backbone for all our services, which can be planned in advance ensuring continuous machine operation.
We support you on the phone in troubleshooting and programming the control of your mixing and dosing machine. We accept orders for the repair of defective machine components or a parts’ overhaul at our location in Dornbirn. We also advise you on your perspective spare parts.
For this purpose, we prepare a risk analysis for the existing mixing and dosing machines in your current production, so that you have an overview of the availability of spare parts and the resulting downtimes of the machines. This can result in schedulable recommendations for the maintenance and servicing of your machine parts, which you can then deliver to Dornbirn.
The risk analysis is not only of interest for your perspective production planning, but often generates forward-looking ideas and inquiries for a modification of the machine based on your planning for new component series to be produced.
Proactive service is the best protection against machine failures
- Proactive protection against machine failures
- Troubleshooting and programming of the dosing machine control system
- Order acceptance overhaul / repair of defective machine components at the Dornbirn site
- Advice on spare parts requirements planning
- Risk analysis for existing mixing and dosing machines in your ongoing production
REMOTE-SERVICE
Pictures say more than a thousand words and are an enormous advantage when we use the new Remote Support via VPN to contact you and advise you on joint troubleshooting and fault elimination.
As soon as our service department is connected to your machine via VPN, it has the possibility to display a mirror image of the machine control (read out, analyze and correct errors and data) and thus have exactly the same information as the machine operator. Together, the task can be discussed, coordinated and corrected.
With this technical possibility, there are of course also extended possibilities for online training of your employees and preventive online machine check.
Regular online machine checks based on the logged machine data enable us to draw conclusions about the wear of machine components or worn seals. In this way, preventive measures are initiated for ongoing production in order to keep downtimes as short as possible.
The VPN connection is the prerequisite for both the preventive service forecast and the emergency, so that we can react very quickly together with you in the event of faults, and that production downtimes do not occur in the first place.
Regular online training courses increase the expertise of your employees. What’s more, they can be held at flexible times, saving time and money on planning and travel expenses for employees. After completion of the training participants receive a training certificate including proof of performance.
When distance no longer plays a role for interactive consulting
- Remote Support via VPN
- Online Machine Checks
- Online Employee Training
ON-SITE-SERVICE
We know that complex manufacturing processes require automated machine-material solutions and individual machine layouts. Especially in the start-up phase for new component series up to the production of customer-ready products, reliable production processes are very important.
For this reason, we offer you intensive support with our on-site service, in particular for conscientious machine installation, employee training and machine commissioning, as well as for the support or execution of all maintenance work.
We are also happy to come to you!
- Machine commissioning (after relocation or shutdown)
- More complex dosing program creation incl. support for cycle time / process flow optimization
- On-site training, with final test if desired
- Machine inspection at cost or with service contract
(at agreed interval times, incl. assessment of machine condition) - Repair of machines at cost or with service contract
- Dismantling and reassembly of machines within the plant premises or in case of change of production site (special on-demand agreement)
Customer-specific solutions – worldwide and for many industries
The Henkel specialists for the Sonderhoff portfolio are available to you worldwide
Every year, more than 300 million seals are manufactured in more than 50 countries using products from the Sonderhoff portfolio. At our “Centers of Expertise” and “Regional Hubs”, our specialists offer application engineering advice on the selection of a suitable material system and sampling of your components as well as project management for dosing systems and automation. We can offer training on how to use the FIPFG technology. We will also support you with the selection of spare parts and a regular service offering. Furthermore, we will be pleased to take over parts of your production for you – from small to large series – at our subcontracting locations.
Sales staff at all other Henkel locations worldwide will also be happy to answer any questions and provide you with further information on our sealing, bonding, and potting solutions. We look forward to hearing from you.
